Commitment to Quality

“I commit KV3 to providing service of the highest quality to our clients at all times. In order to meet the expectations of all stakeholders, KV3 will rigorously apply this Total Management System and will act with integrity, in a professional manner, as well as in conformance with all legal requirements.” Francois Jacobs – CEO

KV3 Engineers' Quality Management System

KV3 utilises a Quality Management System (QMS) based on the requirements set by the International Organization for Standardization (ISO). ISO defines QMS as a “management system to direct and control an organisation with regard to quality”.
ISO 9001 specifies a set of criteria or standards that are required to be met in order to hold the status of being an ISO 9001 certified company, KV3 has a SABS ISO 9001:2000 Multi-Site listing under the SABS Certification Scheme.

KV3’s QMS incorporates ISO 9001’s eight Quality Management Principles which are:

1. CUSTOMER FOCUS – understanding customer needs, striving to exceed their expectations.

2. LEADERSHIP – establishing direction, unity of purpose, and a supporting work environment.

3. INVOLVEMENT OF PEOPLE –all employees at all levels are able to fully use their abilities for their own and the organisation’s benefit.

4. PROCESS APPROACH – recognising that all work is done through processes and managing activities and resources accordingly.

5. SYSTEM APPROACH TO MANAGEMENT – achieving objectives require a system of interrelated processes.

6. CONTINUAL IMPROVEMENT – as a permanent organisational objective, recognising that no process is so good that further improvement is impossible.

7. FACTUAL APPROACH TO DECISION MAKING – basing sound decisions on the analysis of factual data and information.

8. MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS – synergy can be found in such relationships and enhances value adding benefits for both.

QMS aims to meet the expectations of clients, shareholders, employees and the environment by:

• Being a catalyst for continuous improvement;

• Adapting to a changing business environment by setting annual objectives;

• Analysing expertise and skills within KV3 to ensure people are empowered to contribute their full potential;

• Ensuring adequate resources are provided for achieving objectives;

• Innovatively involving clients, suppliers and employees to contribute their experience, expertise and skills; and

• Considering the long-term implications of the environment as a result of our activities.

KV3 will continuously rigorously apply its Quality Management System and act with integrity, in a professional manner, as well as in conformance with all legal requirements.